Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern the use of the website and services provided by Alentora OOD (“Alentora”, “we”, “us”, or “our”).

By accessing our website or using any of our services, you agree to be bound by these Terms. If you do not agree, you must not use our website or services.

2. Company Information

Legal name: Alentora OOD
Legal form: Limited Liability Company (OOD)
Registered address:
Apt 3, Prof. Marin Drinov 40
9000 Varna, Bulgaria

Email: [email protected]
Website: https://alentora.com

Alentora OOD is registered and operates under Bulgarian law and applicable European Union regulations.

3. Scope of Services

Alentora provides professional digital services, including but not limited to:

• Automation & AI workflow development (n8n, integrations)
• WordPress website development
• Headless & modern web development
• SEO and technical optimization
• Google Ads and digital marketing services
• Website maintenance and subscription services
• Consulting and related digital services

Specific service scope, pricing, timelines, and deliverables are defined in individual proposals, contracts, or written agreements.

4. No Professional Guarantees

Alentora provides services on a best-effort professional basis.

We do not guarantee:

• Search engine rankings
• Advertising performance or return on investment (ROI)
• Lead volume, conversions, or revenue growth
• Platform approvals (Google, Meta, Stripe, etc.)

Results depend on external factors beyond our control.

5. Client Responsibilities

Clients agree to:

• Provide accurate, lawful, and complete information
• Own or have legal rights to all materials provided
• Grant required access to systems, platforms, and accounts
• Cooperate in a timely manner to avoid project delays
• Use delivered services and materials lawfully

Alentora is not responsible for delays or issues caused by incomplete or inaccurate client input.

6. Payments, Fees & Invoicing

• Fees are agreed in advance (project-based or subscription-based)
• Invoices must be paid according to the agreed payment terms
• Late or unpaid invoices may result in service suspension
• All prices are exclusive of VAT unless stated otherwise
• Payment processors may apply their own fees

Alentora reserves the right to revise pricing with prior notice.

7. Subscriptions & Recurring Services

For subscription-based services:

• Billing is recurring (monthly or annually as agreed)
• Subscriptions renew automatically unless canceled
• Cancellation terms are defined in the service agreement
• No refunds for partially used billing periods unless legally required

8. Intellectual Property Rights

Unless otherwise agreed in writing:

• Ownership of deliverables transfers only after full payment
• Alentora retains intellectual property rights until payment is completed
• Alentora may showcase completed work in portfolios and marketing
• Third-party licenses remain subject to their own terms

9. Confidentiality

Both parties agree to maintain confidentiality regarding:

• Business information
• Credentials and system access
• Technical documentation
• Client data and trade secrets

Confidential obligations survive termination of services.

10. Data Protection & Privacy

Alentora processes personal data in accordance with:

• GDPR (EU Regulation 2016/679)
• Bulgarian Personal Data Protection Act

For details, please refer to our Privacy Policy.

11. Third-Party Services

Alentora may integrate or rely on third-party platforms (e.g., hosting providers, payment processors, analytics tools).

We are not responsible for:

• Third-party service outages
• Platform policy changes
• Data handling beyond our control

12. Limitation of Liability

To the maximum extent permitted by law:

• Alentora is not liable for indirect or consequential damages
• Liability is limited to the amount paid for the specific service
• Alentora is not responsible for business losses or lost profits

13. Force Majeure

Alentora shall not be liable for delays or failures caused by events beyond reasonable control, including:

• Natural disasters
• Power or internet outages
• Government actions
• Third-party service failures

14. Termination

Either party may terminate services:

• According to contractual terms
• Immediately in case of material breach or unlawful use

Outstanding invoices remain payable upon termination.

15. Suspension of Services

Alentora reserves the right to suspend services if:

• Payments are overdue
• Terms are violated
• Unlawful or abusive activity is detected
• Platform or legal compliance requires suspension

16. Amendments

Alentora may update these Terms at any time.

Continued use of the website or services constitutes acceptance of updated Terms.

17. Governing Law

These Terms are governed by and construed in accordance with:

The laws of the Republic of Bulgaria
Applicable European Union regulations

18. Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of Bulgaria.

19. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

20. Contact Information

For legal or contractual questions, contact:

📧 [email protected]
📍 Varna, Bulgaria